Customer Service Representative - Batam

Join Intrias Mandiri Sejati as a Customer Service Representative in Batam and become the face of exceptional customer care! In this dynamic role, you will engage with customers daily, ensuring their needs are met with professionalism, empathy, and a positive attitude. Our company, based in the vibrant city of Batam, is committed to providing top-notch services and has been a trusted name in the industry for years. As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring their satisfaction. This is an excellent opportunity to grow your career in a supportive and innovative environment.

At Intrias Mandiri Sejati, we believe in the power of technology and customer service to drive business success. You will use tools like CRM systems, email platforms, and communication software to manage customer interactions efficiently. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and effective resolution.
• Assist customers with product or service-related questions, providing accurate and helpful information.
• Document customer interactions and maintain a detailed record of all communications.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Collaborate with other departments to ensure seamless customer support and service delivery.
• Stay updated with company policies and procedures, ensuring compliance and adherence to best practices.
• Provide training and support to new team members to maintain high service standards.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proven ability to handle customer interactions with professionalism and empathy.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and the ability to think critically.
• Proficiency in using CRM systems and other customer service software.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Fluency in both English and Indonesian languages is a plus.

🛠️ Keahlian

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