Guest Service Assistant - Luxury Hospitality & Event Management

Join UOA Hospitality in the vibrant heart of Kuta, Bali as a Guest Service Assistant and become the face of exceptional hospitality at our world-class convention and event center. This is your opportunity to deliver five-star service to guests from around the globe, ensuring their stay is nothing short of extraordinary. In this role, you'll be the first point of contact for our guests, handling inquiries, reservations, and ensuring seamless check-in and check-out processes.

At UOA Hospitality, we pride ourselves on creating unforgettable experiences. Our convention center is renowned for its luxurious amenities, state-of-the-art facilities, and impeccable service. As a Guest Service Assistant, you'll work in a dynamic environment, collaborating with our team of professionals to exceed guest expectations. This role is perfect for someone who thrives in a fast-paced setting and is passionate about delivering exceptional service.

If you're ready to take your career to new heights in the world of luxury hospitality, we invite you to apply for the Guest Service Assistant position at UOA Hospitality. Join us and be part of a team that's dedicated to making every guest's experience memorable.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Greet and assist guests upon arrival, ensuring a warm and welcoming atmosphere.
• Handle guest inquiries and reservations, providing accurate and timely information.
• Facilitate smooth check-in and check-out processes, ensuring all guest requirements are met.
• Manage guest complaints and concerns, resolving issues promptly and professionally.
• Assist with event setup and breakdown, ensuring all facilities are ready for guests.
• Collaborate with the front desk team to maintain a high standard of service.
• Keep up-to-date with local attractions and activities, providing recommendations to guests.
• Assist with the preparation and service of food and beverages during events.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum of 1 year of experience in hospitality or related fields.
• Excellent communication and interpersonal skills.
• Strong problem-solving and customer service orientation.
• Ability to work in a fast-paced and dynamic environment.
• Fluency in English, both spoken and written.
• Familiarity with hotel management systems and event planning software.
• Ability to lift and carry up to 20 kg.
• Willingness to work flexible hours, including weekends and holidays.

🛠️ Keahlian

Lowongan Terkait