Desk Collection Manager - Financial Services

Join PinjamanGo, a leading financial services provider in Indonesia, as a Desk Collection Manager in our dynamic Bali office. This role offers a unique opportunity to lead our collections strategy, ensuring efficient recovery processes while maintaining exceptional customer relationships. As a Desk Collection Manager, you will be at the forefront of our efforts to maximize loan recovery, driving our business towards financial success.

In this role, you will oversee daily operations, manage a team of collection agents, and implement strategies to improve collection efficiency. You will work closely with our financial and operational teams to ensure seamless integration of collection processes. This is a chance to make a significant impact on our business, with the support and resources to succeed.

PinjamanGo is committed to fostering a culture of innovation and excellence. With a strong focus on customer satisfaction, we provide a collaborative and supportive work environment. Join us and be part of a team that values your contributions and helps you grow professionally.

📋 Tanggung Jawab Pekerjaan

• Oversee daily collection operations and ensure adherence to company policies and procedures.
• Manage and mentor a team of collection agents, providing guidance and support.
• Develop and implement collection strategies to maximize recovery rates.
• Monitor and analyze collection performance metrics to identify areas for improvement.
• Collaborate with financial and operational teams to integrate collection processes seamlessly.
• Ensure compliance with regulatory requirements and maintain accurate records.
• Provide regular reports and updates to senior management on collection activities.
• Continuously seek opportunities to enhance collection efficiency and customer satisfaction.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in collections management or a similar role in the financial services industry.
• Proven track record of successfully managing collection teams and improving recovery rates.
• Strong knowledge of financial services regulations and compliance requirements.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
• Proficiency in using collection management software such as Salesforce or similar platforms.
• Analytical skills with the ability to interpret data and make informed decisions.
• Leadership and team management experience, with the ability to motivate and inspire a team.

🛠️ Keahlian

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