Front Office Staff (Guest Service Agent)

Join the vibrant team at Primera Hotel Seminyak, a premier hospitality destination in the heart of Bali! We are seeking a passionate and professional Front Office Staff (Guest Service Agent) to deliver exceptional guest experiences and ensure smooth operations at our hotel. In this role, you'll be the first point of contact for our guests, handling check-ins, check-outs, and addressing their needs with a smile. Our hotel is known for its warm hospitality and attention to detail, and we're looking for someone who shares our commitment to excellence.

As a Front Office Staff (Guest Service Agent) at Primera Hotel Seminyak, you'll play a crucial role in welcoming guests, resolving their inquiries, and ensuring their stay is memorable. You'll work closely with our team to maintain a high standard of service, using tools like our Property Management System (PMS) and our hotel's guest communication platform. This is an opportunity to grow within the hospitality industry, with potential for advancement and development.

📋 Tanggung Jawab Pekerjaan

• Welcome and assist guests upon arrival and departure, ensuring a warm and efficient check-in/check-out process.
• Handle guest inquiries and resolve issues promptly and professionally.
• Maintain accurate guest records using our Property Management System (PMS).
• Coordinate with housekeeping, dining, and other departments to ensure guest satisfaction.
• Assist with front desk operations, including cash handling and guest billing.
• Provide excellent customer service, ensuring guests feel valued and cared for.
• Participate in training and development programs to enhance your skills and knowledge.
• Adhere to health and safety protocols, ensuring a clean and safe environment for all guests.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum 1-2 years of experience in a front office or guest service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with hotel software and systems, such as PMS.
• Ability to work well under pressure and meet deadlines.
• Fluent in English, both spoken and written.
• Ability to work shifts, including weekends and holidays, as required.

🛠️ Keahlian

Lowongan Terkait